Ground Rules for All of Us

Our Commitment to You

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This space is built on the values of compassion, care, connection, community, and capacity. Our team of mental health professionals brings a wide range of training, lived experience, and ongoing education to support you.
 

While our work—whether in 1:1 sessions, group programs, or community offerings—can be deeply impactful, we are not a one-stop shop. It’s important to consult your full support team (doctors, trusted people, and other supports) before making major decisions or changes.

We recognize that results will vary and are a shared effort. Both you and your mental health professional will show up to the best of your capacity, understanding that capacity can shift from session to session.
 

We’re also here to offer accommodations—to ensure you feel safe, heard, validated, and supported. Let us know what you need, and we’ll do our best to honor that.
 

Showing Up with Capacity

Life happens, and sometimes we don’t have the capacity to show up. If this happens:

• You can cancel or reschedule at any time without penalty or judgment.

• We simply ask for the same grace in return. If a member of our team cannot show up as their best self, we will let you know as soon as possible and work with you to reschedule.

If you need to reschedule, please reach out to us at hello@lisa-hicks.com.
 

Energy, Payments & Agreements

To honour everyone’s time, energy, and capacity:

If Paying with Money

• All payments are processed through auto-pay to keep things simple—no need to remember payment deadlines.

• This applies to 1:1 sessions, group programs, and community offerings.
   

If Paying via Energy Exchange

• For those participating in the Energy Exchange Model, we will work together to create a clear, written agreement outlining the terms of the exchange (e.g., goods, services, or contributions).

• Both parties will "sign" or agree to this arrangement to ensure clarity, fairness, and mutual respect.

 

Reminders:

• You’ll receive confirmation of auto-pay transactions before your session begins.

• For energy exchanges, we’ll revisit the agreement periodically to ensure it aligns with both our needs and capacities.

 

Please note: All paid sessions and programs are non-refundable but can be transferred.

Confidentiality

What happens in this space stays in this space. All sessions are completely confidential unless we are concerned for your safety or the safety of others (e.g., mentions of suicide, self-harm, or harm to others).

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Let’s Care for Each Other

This space is about showing up authentically and honoring where we’re at. Whether it’s rescheduling, asking for accommodations, or proposing new ways of engaging, let’s work together to create a supportive and collaborative relationship.

 

If you have any questions, need to reschedule, or wish to explore energy exchange options, please reach out to us at HERE.

Thank you for being here. Together, we can build a space rooted in care, connection, and capacity.